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2019 Blog Posts

No Guts, No Thank You

Emily Frager

January 23, 2019

There is no time more telling about the health of a company’s values then when an issue or crisis lands at the door. Whether a product fail, an executive misconduct, or a service break down – it’s surprising how many...

The Increasing Importance of Accountability and Expectation Setting

Natasha Kennedy

January 9, 2019

While I am passionate about accountability and expectation setting, I haven’t always understood them. Once, when I was young, I was supposed to be watching my brother, but instead, I was on the phone for an hour talking to my...